Method
This page is the working description of an engagement with Logic Compute Grid. It is written for the front-office manager, clinic administrator, or internal auditor who will sit with us, not for a procurement brochure.
A written engagement letter names the batch: property or clinic, period, and whether we are looking at confirmed applications, cancellations, no-shows, or a mix. It also names the question. “Are we charging the tariff we published last quarter?” is a question. “Review bookings” is not.
We agree a sampling method before we see outcomes. If the client wants every group block above a ringgit threshold plus a random slice of walk-ins, that is written down. Changing the sample after the first exceptions appear is how an audit stops being an audit.
File access is usually a secure folder of PDFs, diary exports, and folio copies, with an index. We do not take an unsupervised login to a live reservation screen unless the letter says so, and even then we save the application papers we rely on so the working paper can be re-performed.
We confirm the batch, the tariff or clinic list we should test against, and the people who can answer file questions. If a visit to Taman Teratai or to your front office is useful, it is booked here, not improvised mid-sample.
Each sampled application gets a working paper: promised date and product, recast rate, papers seen, and exception class if any. We ask for missing deposits or diary pages once, with a list, rather than in a drip of chats.
Material items are walked with the reservations clerk or clinic coordinator while the diary is open. We would rather correct a misunderstanding in the room than print it as a finding that was never a finding.
You receive the file papers, a schedule of exceptions, and a short letter on scope and limits. The closing meeting is part of the fee. After that, follow-up on individual applications is a new instruction unless the letter already includes a re-test.
Fees are quoted in the engagement letter as a fixed fee for a defined batch, or as a daily rate with a cap. There is no online checkout. A retainer may be invoiced before the first application is opened; the refund notice explains what happens if the work is cancelled or cut short.
An engagement is not a subscription, not a software licence, and not a standing reservations helpdesk. If you need a second pair of eyes on one high-value block, that is the pre-arrival read, scoped as its own letter.