What we actually inspect on a booking application

When a hotel or clinic asks for an audit of booking applications, the request is often framed as a system review. That is the wrong unit. The unit is the application: the form or confirmation, the diary line, the deposit, and the record of who actually used the room, chair, or hall.

We start with what was promised. Then we work forwards. Did that name arrive? Was the rate the one on the tariff that day? Was a cancellation written, or did the line simply disappear? A status of ‘confirmed’ without a matching diary page is a finding, not comfort.

Screens and reservation software help us understand sequence. They do not replace the papers. If the only evidence is a colour on a calendar, we say so.

The conclusion of this kind of work is modest and usable: for the sample examined, these applications support the stay or slot, these do not, and these cannot be concluded. That is enough for a front-office manager to act.

Discuss a batch of applications