Service
Rate and deposit check
Confirm that the amount collected on a booking application follows the quoted rate, the package rules, and the deposit that was actually taken.
Front office, clinic cashiers, and venue finance · Typically 1–3 weeks
A booking can be in the diary and still be wrong on money. We recast the rate from the application: room type or treatment, dates, meal plan or package inclusions, promotional code if one was written, and the deposit or prepayment shown on the slip.
The review looks for complimentary nights without an authority, deposits taken in cash that never reached the folio, SST treatment that does not match the tax invoice, and group rates applied to a walk-in name.
Findings are written so a cashier or night auditor can reopen the folio without reconstructing the stay from memory.
On the engagement
- Recalculation against the tariff or price list attached to the engagement
- Deposit and prepayment trail from application to folio or receipt
- Flagging of complimentary or staff rates without a named authority
- Note on SST where the papers support it